Field Service delivers intelligent, world class field service. Dynamics 365 helps organizations move to proactive and predictive service models by combining Field Service and Azure IoT to automate remote troubleshooting, so a specialist is only required when necessary.
Dynamics 365 for Customer Service is a platform for customer engagement after a sale. The self-service experience provided by Dynamics 365 blends the tools we use for sales with modern collaboration, allowing customers to quickly find answers to questions with the web-enabled device of their choice.
Interaction with businesses has become radically different. Nowadays, customers are more competent and stay connected via mobile devices. Sales teams can easily interact with buyers through authentic and personal engagement and concentrate more on selling process.
Business Central is an Enterprise Resource Planning solution from Microsoft that appeared last year but already gained popularity – it is user friendly all-in-one business management product for a very reasonable price.