Microsoft Teams has become the lifeline for remote and hybrid models of work during the pandemic. It helps organizations and their employees stay agile and productive during these hectic times.
The new digital age is changing the way we work and learn, and Microsoft Teams helps us stay connected by providing one single place for exchanging ideas and collaboration. You can easily transform it into a powerful and flexible phone system by adding Business Voice to your Teams.
Business voice is a replacement for traditional telephony that allows your employees to have their own phone numbers so that they can receive calls directly. Because Phone System is a part of Teams, you can turn any PC, Mac, or mobile device into a phone that can use your Business Voice phone number. If you already have phone numbers that you would like to transfer to Business Voice, you can bring them with you by porting them from your previous service provider to Microsoft.
Here are the essential steps you should take to complete your porting process most efficiently:
We strongly recommend you use Microsoft Teams admin center to submit your port requests. You will benefit from an automated process and a structured wizard with additional guidance.
To check the status of your port order, in the left navigation of the Microsoft Teams admin center, go to Voice > Phone numbers, and then click Order history. Each port order status is listed in the Status column.
Make sure the account information you give matches exactly what your phone carrier has on record. Mismatched information is the most common cause of errors and can delay your port order. Double-check there are no advanced call control features, for example, Call Hunt, Distinctive Ring, that are enabled on these phone numbers.
Make sure your service is active and you haven't placed any new service orders or disconnects with your current service provider. Freezing the account prevents the change of carriers on the account. All numbers must be from the same carrier and the same account. Port-In Special Notes:
In general, you can transfer any phone number that's from a supported provider, including:
You can't transfer:
At this time, you can't transfer any phone number or numbers that aren't from a supported country or region, including phone numbers from a VoIP phone provider. For a list of supported countries/regions, see Country and region availability for Audio Conferencing and Calling Plans.
When you're porting phone numbers, you can choose to shift all your numbers to Teams or some of them:
Full-port This is when you transfer all of your numbers from your current service provider to Teams. When you're asked for the phone numbers you want to transfer, you must include the billing telephone number (BTN) along with all of the other phone numbers on your account.
For example, let's say your BTN is +1 425-555-1234 and you want to port all of your 25 phone numbers (+1 425-555-1235 through 1259). When you follow the instructions below to transfer your numbers, you would enter: +14255551234 - +14255551259.
Partial-port. This is when you're only transferring some of your phone numbers from your current service provider to Teams. When you want to port some of the phone numbers tied to the same BTN, you ** must not include ** the BTN along with all of the other phone numbers on your account.
For example, let's say your BTN is +1 425-555-1234 and you want to port only 5 of your 25 phone numbers (+1 425-555-1235 through 1259). When you follow the instructions below to transfer your numbers, you would enter: +1 425 555 1235 - +1 425 555 1239. How long does it take to port numbers?
After you've completed the port order request, it takes between 7-14 days to be processed. However, depending on your service provider it may take up to 30 days. The losing carrier will process the port request and respond with either an approval or a rejection. Microsoft has no say in this decision and cannot influence the behavior of the losing carrier. After the phone numbers are ported over, you'll get an email from Microsoft to let you know that you're good to go.
When submitting your porting requests, it is crucial to avoid mistakes and minimize potential issues. IT Partner can help you ensure the seamless experience while shifting phone numbers from your previous carrier to Microsoft.