Usually, the activation process works just fine and there are no problems at all. However, sometimes issues happen and we have this article ready for just such situations.

So, you received an email from Microsoft with the instructions, but something is not working. For example -- you have an Internet connection, but Microsoft Volume Licensing Service Center (VLSC) is not working in your browser.

1. Please try accessing the VLSC website using either a different browser, different computer, or using an InPrivate / Incognito session of your current browser. It may help. We can even set up a screen sharing session and go through this together -- feel free to contact your account manager at IT Partners and schedule a support call or email us at sales@itpartner365.com.
2. You can call MS VLSC support line and ask for help. Live agents will be available Monday -- Friday, 5:00 a.m. -- 5:00 p.m. (PST). Call the VLSC Contact Center toll-free at (866) 230-0560.
3. You can submit a written support request using this Support Web Form.

If you don't have an Internet connection, but you have a phone.

Call the Microsoft Licensing Activation Centers worldwide telephone numbers to activate your software over the phone. In the US, the toll number is (716) 871-2781, and toll-free number is (888) 352-7140. Please, check the Microsoft Licensing Activation Centers website for worldwide telephone numbers.

Contact your Microsoft reseller who sold you the licenses.

By default, the reseller gets added to the list of Contacts on the licensing agreement and can access all the important stuff, including License Details, List of Products, Product Keys, and Order Confirmations.

2018-10-05