Deploy Quick Assist with Microsoft Intune in 2026

Quick Assist is still a useful, lightweight remote support tool for Windows users, but the old Microsoft Store for Business deployment model is gone. In 2026, organizations should treat Quick Assist as a Microsoft Store-serviced app deployed through Microsoft Intune, and use Microsoft Intune Remote Help when stronger governance, auditing, and role-based support controls are required.

What changed since the original Quick Assist rollout

Quick Assist was moved from the older built-in Windows experience to a Microsoft Store-serviced app so Microsoft could update it more frequently and improve reliability and security. The important 2026 update is that Microsoft Store for Business and the offline app sync workflow are retired, so you should not deploy Quick Assist through Store for Business, offline app packages, or the old Endpoint Manager Store connector. Use the Microsoft Intune admin center and the current Microsoft Store app deployment experience instead. Also note that Windows 10 reached end of support for most editions on October 14, 2025. If you still manage Windows 10 devices, they should be covered by a valid ESU, LTSC, or migration plan; new remote support planning should be Windows 11-first.

What Quick Assist is best for

Quick Assist lets a support person view or control a user’s Windows device over an internet connection after the user approves the session. It is useful for ad hoc troubleshooting, helping users change settings, walking through an application issue, or providing visual guidance. It is not an unattended remote management platform, and it does not provide the same enterprise governance model as Microsoft Intune Remote Help. For small and midsize businesses, Quick Assist can be a practical starting point, especially when support volume is low and strict audit requirements are limited.

Quick Assist vs. Microsoft Intune Remote Help

Use Quick Assist when you need a simple, user-approved support session and do not require advanced Intune reporting, role-based helper permissions, or compliance-aware workflows. Use Microsoft Intune Remote Help when remote assistance needs to be managed as part of your endpoint security program. Remote Help integrates with Microsoft Intune and Microsoft Entra ID, supports organizational identity and role-based access scenarios, and is designed for managed help desk operations. Remote Help is a premium capability and may require the Intune Suite or a Remote Help add-on license; confirm licensing before rollout. Microsoft 365 Business Premium includes Microsoft Intune and Microsoft Entra ID P1, but Remote Help licensing should be reviewed separately.

How to deploy Quick Assist with Microsoft Intune

To deploy Quick Assist in 2026, use the current Microsoft Store app experience in Intune. In the Microsoft Intune admin center, go to Apps > Windows > Add, choose Microsoft Store app as the app type, search for Quick Assist, select the Microsoft-published app, and continue through the app information and assignment steps. Assign it as Required for support staff or target device groups that must always have it installed, or make it Available in Company Portal for users who only need it occasionally. Intune handles installation using the current Store integration, so there is no need for Microsoft Store for Business sync, offline licensing, or manual Store for Business package downloads.

Recommended assignment approach

For most organizations, assign Quick Assist as Required to IT support devices and Available to standard users through Company Portal. If your help desk regularly supports all employees, you can deploy it as Required to all managed Windows 11 devices. Use Entra ID dynamic groups or Intune filters where appropriate, for example to target corporate-owned Windows 11 devices separately from BYOD. Keep assignments simple and test with a pilot group before broad deployment.

WebView2 and dependency guidance

Quick Assist relies on modern Microsoft platform components, including Microsoft Edge WebView2 in some scenarios. On current Windows 11 devices with Microsoft Edge installed and updated, WebView2 is usually already present and maintained automatically. If Quick Assist prompts for WebView2 or fails to launch on older or locked-down devices, deploy the WebView2 Evergreen Runtime using Intune, or allow Microsoft Edge Update policies to install and update WebView2. Avoid one-time manual installs where possible; the Evergreen Runtime is preferred because it stays current.

Security and governance checklist

Before standardizing on Quick Assist, document how support sessions should be initiated and approved. Users should only accept support codes from trusted internal support staff, and support staff should verify the user and device before requesting control. Quick Assist sessions require user participation and consent, and users can stop the session. Because Quick Assist is intended for interactive support, do not use it as a substitute for managed endpoint administration, unattended access, privileged access management, or auditable help desk workflows. If your organization needs centralized support reporting, role-based helper authorization, compliance signals, or stronger integration with Entra ID and Intune, evaluate Microsoft Intune Remote Help.

Windows 10 considerations in 2026

Most Windows 10 editions are now out of support unless covered by Extended Security Updates, LTSC, or another supported servicing path. If Quick Assist is needed on remaining Windows 10 devices, validate the Store app, WebView2, network access, and Intune deployment behavior during your ESU or migration period. For long-term planning, prioritize Windows 11 readiness, application compatibility, device compliance policies, and endpoint security baselines instead of investing in new Windows 10 support workflows.

Troubleshooting deployment issues

If Quick Assist does not install from Intune, confirm that the device is enrolled, licensed for Intune, checking in successfully, and allowed to access Microsoft Store app delivery endpoints. Verify that the app assignment targets the correct user or device group, and review installation status under Apps > Monitor in the Intune admin center. If the app launches but does not start a session, check network filtering, proxy inspection, WebView2 availability, user sign-in requirements, and whether security policies are blocking Store-serviced apps.

Key takeaways

• Do not use Microsoft Store for Business or offline Store app deployment for Quick Assist; those workflows are retired.
• Deploy Quick Assist through the Microsoft Intune admin center as a current Microsoft Store app.
• Use Quick Assist for lightweight, user-approved remote support; use Microsoft Intune Remote Help when you need enterprise governance, Entra ID integration, role-based support, and stronger auditability.
• Plan remote support around Windows 11. Treat remaining Windows 10 devices as ESU, LTSC, or migration exceptions.
• Keep WebView2 and Microsoft Edge components updated to avoid launch and compatibility issues.

Need a clean Windows 11 remote support model? IT Partner can help you configure Microsoft Intune app deployment, Microsoft Entra ID groups, endpoint compliance, and the right mix of Quick Assist and Microsoft Intune Remote Help for your support team.