Microsoft Cloud Phone System

Having a single provider for all your communications simplifies your phone system management and saves your time and money while there is no need to pay for complex and high-cost telephony equipment anymore. Microsoft Teams combines calling with chat and meetings and links your contacts and calendar across Team and Outlook. Calls between employees within your company are managed internally with Phone System, even if users are in different geographical regions. For external calls Phone System can be connected to the PSTN using a Microsoft Calling Plan or Direct Routing.

Direct Routing is the right choice for larger enterprises that use an existing PSTN connection via a Session Border Controller (SBC) hardware device that links to Microsoft Teams. With the help of Direct Routing you can:

• Link existing telecom providers and numbers to Teams virtually anywhere for full-feature calling.
• Use existing phone numbers without porting them.
• Manage complex global calling requirements of large multinational organizations.
• Guarantee safety for your cloud-calling deployment

Microsoft Calling Plan is a cloud solution option that provides your employees with a phone number and an opportunity to arrange calls with features such as hold, and blind and safe transfers. Unified with Phone System in Microsoft 365 a calling plan can become the voice solution for your entire organization.

Microsoft Calling Plans exist in different sizes depending upon the number of minutes needed and allow you to:

• Purchase calling plans for supported countries and assign to users in the Microsoft 365 Teams admin portal.
• Port existing numbers and request new numbers.
• Experience a fast, 100 % cloud deployment with Microsoft as your sole provider.
• Manage Calling Plans from round the world and provide easy management.

Calling Plans are easily added to Teams and provide standard telephone features, such as call answering and initiating with integrated dial pad, call holding and forwarding, call history, voicemail, and emergency calling. It is also possible to handle all of this using the Teams app on your laptop, tablet, and smartphone to stay always up to sate even when on the go.

Once you have chosen between a Calling Plan, Direct Routing, or a combination to make and receive calls, your organization will need to use a phone system as part of E5 or acquire as an add-on.

Microsoft has worked hard to build a subscription service in the cloud to help you get rid of expensive equipment at your office location. The telephone capabilities in Microsoft 365 help you and your team stay connected from anywhere in the world as long as you have internet access.

2020-08-03

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