Office 365 break-fix supportcategory by product: Office 365
category by type: Managed Services
- Duration: ;
- Price: ;
- SKU: ITPWW190MSPRC;
We provide a cloud support solution: break-fix support for your Office 365 environment.
- IT Partner responsibilities
- Client responsibilities
- Out of the scope of this service (additional cost items)
The break-fix model entails elimination of problems when they occur. For example, if your administrator has deleted mailboxes by mistakes, we will help to rescue data from Exchange Online.
Our objective is to insure your Office 365 from any issues.
IT Partner responsibilities
- Break-fix support
- Provide a dedicated point of contact responsible for working with IT Partner and coordinate any outside vendor resources and schedules
- Configure all networking equipment such as load balancers, routers, firewalls, and switches
- Provide access to physical and virtual servers and/or systems and services, as needed. Provide remote and/or physical access to facility and systems required to complete work
- Perform changes to internal and external DNS, as required
Out of the scope of this service (additional cost items)
- Mail or document migration