Administration on demand is a service whereby our staff takes care of irregular administration chores, such as creating new users or managing existing Exchange Online transport rules in your Office 365 tenant. Support is available by phone, Skype for Business, or remotely.

    Our engineers have competencies and skills that provide clients with the best experience. This allows for each problem to be solved quickly and professionally.

    Our objective is to provide on demand support for your Office 365 tenant issues.

    IT Partner responsibilities #

    • DNS configuration
    • Office 365 User/Group Administration
    • Employee onboarding or termination
    • User creation or deactivation
    • Password changes/resets
    • Configure Office 365/Azure AD groups
    • Modify password expiration policies
    • Report license use and reassign licenses as needed (included in full-service billing support)
    • Multi-factor authentication
    • AD Connect (formerly AD Sync/DirSync)
    • Single Sign On/Federation with ADFS
    • System Alerts and Reports

    Outside the scope of this project (additional cost items) #

    • Training of customer team
    • Desktop software settings
    • Any issues not related directly to Office 365

    Results #

    Supplementary on demand professional help in solving any issues you're experiencing with your Office 365 tenant.

    Related services

    Office 365 Break/Fix Support (included for free with any O365 plan)

    With this service, we combine the best of both sides: Microsoft, as a vendor, provides managed support with a fee for the services they sell through us, IT partner. And we (IT partner) provide a free Break/Fix support service to pre-solve any problems that Microsoft did not solve early.

    Managed Backup and Backup-Restore

    Service to monitor and maintain the backup process and test-restore the protected data from time to time to check if everything is satisfactory.

    SKU ITPWW140MSPRC

    Price:
    $15 per user per month ($105 min)