# Microsoft Teams Phone Standard > Add cloud phone system capabilities to Microsoft Teams so your users can place, receive, and manage business calls from the Teams experience. Canonical: https://o365hq.com/subscriptions/microsoft-teams-phone-standard Provider: IT Partner LLC — US Microsoft partner since 2006. Book: https://o365hq.com/book ## Pricing (CSP / NCE, per seat per month unless noted) | Segment | Term · Billing | Invoice per cycle | Monthly equivalent | vs annual-upfront | |---|---|---|---|---| | Commercial | 1-year · Annual | $120 | $10/mo | +0.0% | | Commercial | 1-year · Monthly | $10.50 | $10.50/mo | +5.0% | | Commercial | Monthly · Monthly | $12 | $12/mo | +20.0% | Prices are Microsoft ERP (estimated retail) — the same price as buying direct; IT Partner adds advisory and support on top. Last price sync: 2026-10-01. Microsoft Teams Phone Standard gives a licensed user the cloud PBX layer for Teams. It is the phone system license, not the calling plan. ## What's included - Teams Phone user entitlement for business calling in Microsoft Teams. - Core call handling features such as placing, receiving, transferring, forwarding, and managing calls in Teams. - Support for Teams calling across supported Teams clients and compatible Teams-certified phone devices. - Organization call routing capabilities such as auto attendants and call queues. - Works with common PSTN connectivity models such as Microsoft Calling Plan, Operator Connect, and Direct Routing when those services are separately purchased or configured. ## Not included - PSTN calling plans, carrier minutes, phone numbers, or usage charges. - Operator Connect carrier service, Direct Routing SBCs, telecom circuits, or carrier contracts. - A qualifying Microsoft Teams base license for the user; that prerequisite is required and is not included with this add-on. - Desk phones, headsets, room devices, or deployment services. - Teams Premium, contact center licensing, or advanced voice applications outside the Teams Phone entitlement. ## FAQ ### What does Microsoft Teams Phone Standard add to a Commercial Microsoft 365 tenant? Microsoft Teams Phone Standard adds the cloud PBX phone-system entitlement to Microsoft Teams, because it lets licensed users place, receive, transfer, forward, and manage business calls from the Teams experience. It is an add-on phone system license, not a complete telecom service by itself. ### Does Microsoft Teams Phone Standard include phone numbers, calling minutes, or a calling plan? No, Microsoft Teams Phone Standard does not include phone numbers, PSTN minutes, carrier usage, or a calling plan, because it is the Teams Phone user entitlement only. To make and receive external PSTN calls, you still need a separately purchased or configured option such as Microsoft Calling Plan, Operator Connect, or Direct Routing. ### What licenses does a user need before assigning Microsoft Teams Phone Standard? A user needs a qualifying license that includes Microsoft Teams or an eligible standalone Teams license, because Teams Phone Standard is an add-on to the Teams experience. The exact prerequisite plan list can change, so a buyer should validate the current Microsoft Product Terms before assigning the add-on. ### Which PSTN connectivity options work with Microsoft Teams Phone Standard? Microsoft Teams Phone Standard can be used with Microsoft Calling Plan, Operator Connect, or Direct Routing, because the license provides the Teams phone system layer while PSTN connectivity is handled separately. The right model depends on country availability, carrier preference, emergency calling requirements, number strategy, and existing telecom contracts. ### Are auto attendants and call queues included with Microsoft Teams Phone Standard? Yes, Teams Phone Standard supports organization call routing capabilities such as auto attendants and call queues, because those are part of the standard Teams Phone entitlement. You should still confirm design requirements, licensing assignments, and any resource account needs before deployment. ### Is Microsoft Teams Phone Standard enough for a contact center? Usually no, because Teams Phone Standard provides core calling and call routing rather than a full contact center platform. If you need advanced agent routing, workforce management, quality management, CRM integrations, or complex reporting, you should evaluate certified contact center or advanced voice solutions separately. ### Does Microsoft Teams Phone Standard require Microsoft Teams Premium or Microsoft 365 Copilot? No, Teams Phone Standard does not require Teams Premium or Microsoft 365 Copilot, because it is a separate Teams Phone add-on for calling capabilities. Teams Premium and Copilot can add other meeting, AI, or collaboration capabilities, but they do not replace the Teams Phone license or PSTN connectivity requirements. ### Are desk phones, headsets, or room devices included with Microsoft Teams Phone Standard? No, devices are not included, because Microsoft Teams Phone Standard is licensed per user and provides the phone system entitlement. Teams-certified desk phones, headsets, room devices, and any deployment services must be purchased and managed separately. ### What is Teams Phone Standard FLW, and should a business use it? Teams Phone Standard FLW is a separate Commercial purchasing option intended for eligible frontline worker scenarios, because Microsoft offers a distinct FLW SKU alongside the standard user SKU. Buyers should confirm the applicable frontline worker licensing rules in the current Microsoft Product Terms before using it instead of the standard Teams Phone Standard license. ### Is there a trial for Microsoft Teams Phone Standard in Commercial CSP? No trial is listed for Microsoft Teams Phone Standard in the provided Commercial CSP catalog data, because the available purchasing options are paid subscription terms. If a trial or promotional offer is important, confirm current availability with IT Partner before planning a pilot. ### How does security and compliance work for Teams Phone Standard? Teams Phone Standard uses Microsoft Teams and Microsoft 365 identity, administration, and compliance foundations, because calling is delivered through the Teams service and the tenant’s Microsoft 365 controls. Buyers should review their retention, eDiscovery, audit, call record, and regulatory requirements in the Microsoft compliance documentation for their tenant type before deployment. ### What emergency calling and location planning is required for Teams Phone Standard? Emergency calling must be planned before rollout, because Teams Phone Standard does not by itself solve country-specific emergency services, address validation, dynamic location, or carrier obligations. The required configuration depends on the PSTN model, country, numbers, network design, and carrier capabilities. ### How should a company start migrating from a legacy PBX to Microsoft Teams Phone Standard? Start by confirming user licensing, PSTN model, country coverage, emergency calling, number inventory, devices, and call-flow requirements, because Teams Phone Standard is only one part of a Teams voice deployment. A phased pilot is typically safer than a single cutover, especially when replacing existing PBX call queues, reception flows, or branch-office carrier services. ### Can a business keep its existing phone numbers when moving to Teams Phone Standard? Often yes, but number portability depends on the chosen PSTN model, country, carrier, and number type, because Teams Phone Standard itself does not own or port numbers. Microsoft Calling Plan, Operator Connect, and Direct Routing each have different number-management processes that should be validated before setting a cutover date. ### Can an existing Teams Phone Standard subscription be transferred to IT Partner without downtime? In most CSP reseller-of-record transfers, the service can remain in the same Microsoft tenant without user downtime, because the subscription management relationship changes rather than the Teams service being rebuilt. The Microsoft license entitlement and catalog basis for the same SKU do not change merely because IT Partner manages the CSP relationship, but any partner quote, services, or billing terms should be confirmed before transfer. ### What are the renewal, cancellation, and seat-change rules for Teams Phone Standard in CSP? Teams Phone Standard follows CSP subscription term rules, because Commercial options include monthly commitment, annual commitment paid upfront, and annual commitment paid monthly. Seat additions are generally easier than reductions during a committed term, while cancellations and seat decreases may be limited after the applicable cancellation window, so buyers should confirm the current CSP terms before purchasing. ### Should a Commercial buyer choose monthly commitment or annual commitment for Teams Phone Standard? Choose monthly commitment when flexibility is more important, because it is designed for easier short-term changes. Choose annual commitment when the user count is stable, because annual options provide a stronger per-seat rate posture, with annual upfront typically better than annual paid monthly and annual paid monthly offering predictable billing with a slightly higher total. ### Can Government customers use the Commercial Teams Phone Standard SKU instead of GCC or GCC High? Government customers should not assume the Commercial SKU is appropriate, because GCC, GCC High, and Commercial tenants have different cloud environments, compliance boundaries, and availability rules. A public-sector buyer should validate tenant type, data residency, eligibility, and Teams Phone availability for GCC or GCC High before purchasing. ### Can a nonprofit use the Commercial Teams Phone Standard SKU, or should it use Charity licensing? A nonprofit should check eligibility for Charity licensing first, because Microsoft has separate nonprofit purchasing programs and the source catalog shows Teams Phone Standard is available in a Charity segment. Grant eligibility and discounted offers do not automatically mean every voice add-on or PSTN service is included, so the nonprofit should confirm current nonprofit terms with IT Partner. ### Can Education customers assign Teams Phone Standard to students and faculty the same way? Education customers should validate student and faculty licensing separately, because Microsoft Education programs often distinguish eligibility and use rights by user type. Teams Phone Standard appears in the Education segment, but the correct prerequisite Teams license, student-versus-faculty rights, and any PSTN restrictions should be confirmed against current Microsoft Product Terms before purchase. --- To buy or migrate with zero downtime, book a call with Mike (https://o365hq.com/book) or email sales@o365hq.com. Same Microsoft price, partner support included.