# Dynamics 365 Call Intelligence Minutes Add-on

> Add extra Dynamics 365 call intelligence minute capacity for an eligible Charity environment, once the required prerequisites and licensing model are confirmed.

Canonical: https://o365hq.com/subscriptions/dynamics-365-call-intelligence-minutes-add-on-nonprofit
Provider: IT Partner LLC — US Microsoft partner since 2006. Book: https://o365hq.com/book

## Pricing (CSP / NCE, per seat per month unless noted)

| Segment | Term · Billing | Invoice per cycle | Monthly equivalent | vs annual-upfront |
|---|---|---|---|---|
| Charity | 1-year · Annual | $45.60 | $3.80/mo | +0.0% |
| Charity | 1-year · Monthly | $3.99 | $3.99/mo | +5.0% |
| Charity | Monthly · Monthly | $4.56 | $4.56/mo | +20.0% |

Prices are Microsoft ERP (estimated retail) — the same price as buying direct; IT Partner adds advisory and support on top. Last price sync: 2026-10-01.

This add-on is for buying additional Dynamics 365 call intelligence minutes; it does not replace the underlying Dynamics 365 license or setup required to use call intelligence. Do not choose it if your organization needs a base Dynamics 365 application license or has not yet confirmed the eligible prerequisites for this add-on.

## What's included

- Additional call intelligence minute capacity for an eligible Dynamics 365 environment.
- Charity / nonprofit-priced subscription options.
- Choice of monthly commitment, annual commitment paid annually, or annual commitment paid monthly.

## Not included

- A base Dynamics 365 application license.
- Microsoft nonprofit eligibility approval.

## FAQ

### What is Dynamics 365 Call Intelligence Minutes Add-on?

Dynamics 365 Call Intelligence Minutes Add-on is an add-on subscription for buying additional Dynamics 365 call intelligence minute capacity for an eligible Charity tenant, because the source offer is categorized as a Dynamics 365 add-on rather than a standalone app. It is intended for nonprofit organizations that already have, or are confirming, the required Dynamics 365 prerequisites for call intelligence.

### Is this add-on a standalone Dynamics 365 license?

No, Dynamics 365 Call Intelligence Minutes Add-on is not a standalone Dynamics 365 application license, because the offer is an add-on for extra call intelligence minutes. A nonprofit should not buy it as the first Dynamics 365 license unless the required base product and call intelligence prerequisites have already been confirmed.

### What does the Charity add-on include?

The Charity add-on includes additional call intelligence minute capacity for an eligible Dynamics 365 environment, because its purpose is to extend call intelligence usage. It also includes nonprofit-priced subscription options with monthly commitment, annual commitment paid upfront, or annual commitment paid monthly, subject to current checkout terms.

### What is not included with this add-on?

This add-on does not include a base Dynamics 365 application license, nonprofit eligibility approval, telephony service, or implementation services, because it is only an add-on subscription for call intelligence minutes. A buyer should separately confirm any required Dynamics 365 app, calling, recording, compliance, and configuration components before ordering.

### Which Dynamics 365 prerequisites are required before a nonprofit can use this add-on?

The exact prerequisite Dynamics 365 product or capability must be confirmed before purchase, because the source pack identifies this as an add-on but does not specify the required base license or call intelligence entitlement path. A safe buying process is to verify the current tenant’s Dynamics 365 licenses, call intelligence feature availability, and the add-on’s assignment or capacity model with IT Partner before committing budget.

### How many call intelligence minutes are included in each add-on subscription?

The exact included quantity of call intelligence minutes should be confirmed in the purchasing system, because the source pack identifies the product as a minutes add-on but does not state a minute amount. Nonprofits should verify both the included minute quantity and how overages or additional capacity are handled before purchasing.

### Is the add-on licensed per user, per tenant, or as shared capacity?

The licensing or capacity model should be confirmed before purchase, because the source pack does not state whether this add-on is assigned per user, per tenant, or under another capacity model. This matters for budgeting because a nonprofit may need capacity for a team, a department, or a whole Dynamics 365 environment.

### Does this nonprofit add-on have a free trial?

No, the source pack does not list a trial for Dynamics 365 Call Intelligence Minutes Add-on. A nonprofit should validate prerequisites and expected usage before ordering because trial-based testing is not indicated for this Charity offer.

### What commitment and payment options are available for Charity buyers?

The listed Charity options include monthly commitment, annual commitment paid upfront, and annual commitment paid monthly, because the source pack includes those subscription structures for the nonprofit SKU. Annual paid upfront is the lowest listed Charity payment structure in the source data, but current checkout terms should always be confirmed before purchase.

### Can a nonprofit use Microsoft nonprofit eligibility or grants for this add-on?

A nonprofit must meet Microsoft nonprofit eligibility requirements to buy the Charity-priced offer, because nonprofit pricing is restricted to eligible organizations. Microsoft grants or donated licenses do not automatically mean this add-on is covered, so the organization should confirm whether its grant benefits, existing subscriptions, and budget approval apply to this specific add-on.

### Does this add-on include Microsoft Teams Phone, PSTN calling, or call recording?

No, Teams Phone, PSTN calling, call recording, and related telephony services should not be assumed to be included, because the source offer is only for Dynamics 365 call intelligence minutes. A nonprofit should confirm whether its call source, Teams integration, recording method, and required calling licenses are already in place or need separate licensing.

### Does this add-on include Microsoft Copilot?

No, this add-on should not be treated as a Microsoft Copilot license, because the source pack identifies it as a Dynamics 365 Call Intelligence Minutes add-on. If the nonprofit’s goal is Copilot functionality, it should confirm the required Copilot, Dynamics 365, and call intelligence prerequisites separately before buying this minutes add-on.

### Can the add-on be used for donor, constituent, sales, or service calls?

Supported conversation types should be confirmed before purchase, because the source pack does not specify whether the add-on applies to donor, constituent, sales, service, or other call scenarios. A nonprofit should validate the intended Dynamics 365 app configuration and call intelligence workflow with IT Partner before relying on the add-on for a specific fundraising or service process.

### What security and compliance responsibilities remain with the nonprofit?

The nonprofit remains responsible for call recording consent, compliance policy design, user access governance, and applicable privacy obligations, because this add-on only supplies call intelligence minute capacity. The organization should confirm how recordings, transcripts, analytics, retention, and audit requirements are handled in its Dynamics 365, Teams, and Microsoft cloud configuration.

### Is this Charity add-on available in GCC or GCC High, and what about data residency?

GCC, GCC High, regional availability, and data residency should be confirmed before purchase, because the source pack lists Charity availability but does not state government cloud availability or residency commitments for this add-on. A nonprofit operating under government, healthcare, justice, or regulated funding requirements should verify cloud environment compatibility before ordering the Charity SKU.

### How should a nonprofit get started with this add-on?

A nonprofit should first confirm nonprofit eligibility, the required Dynamics 365 prerequisite license, the included minute quantity, and whether the add-on is assigned per user or capacity, because the offer is not a standalone solution. After that, IT Partner can help validate current checkout terms and identify any separate implementation, configuration, or advisory services that may be needed.

### Can a nonprofit transfer its CSP relationship for this add-on to IT Partner without downtime?

A CSP transfer to IT Partner should not require a Dynamics 365 data migration or user downtime, because the Microsoft tenant and environment typically remain in place while the reseller relationship changes. The nonprofit should still coordinate timing, subscription ownership, renewal dates, and any required partner acceptance steps to avoid billing or support gaps.

### Will moving this Charity add-on to IT Partner change the Microsoft price?

Moving the CSP relationship to IT Partner should keep the organization on the applicable Microsoft Charity offer family, because the product is identified with an IT Partner Charity SKU in the source pack. Final checkout terms can still vary because of billing timing, taxes, promotions, partner services, or term selection, so the nonprofit should confirm the current Microsoft offer and payment structure before transfer.

### What are the renewal and cancellation rules for the monthly and annual options?

Renewal and cancellation rules depend on the selected commitment term, because a monthly commitment is different from an annual commitment paid upfront or paid monthly. Under Microsoft CSP new commerce practices, cancellations or reductions are generally limited after the short cancellation window, so nonprofits should confirm the exact cancellation window, renewal date, and auto-renewal settings before ordering.

### Can a nonprofit increase or reduce this add-on during the term?

A nonprofit can typically add capacity during a term, because Microsoft subscription increases are generally supported in CSP purchasing flows, but reductions are often restricted until renewal after the allowed cancellation window. The organization should confirm the add-on’s specific capacity model, proration behavior, and reduction rules with IT Partner before choosing annual or monthly commitment.

---

To buy or migrate with zero downtime, book a call with Mike (https://o365hq.com/book) or email sales@o365hq.com. Same Microsoft price, partner support included.