{"org":"IT Partner LLC","generated_note":"Machine-readable mirror of https://o365hq.com/verify — one entry per fact, schema per /verify's data model.","count":19,"facts":[{"id":"delaware-registration","code":"CO-01","category":"company","statement":"IT Partner, LLC is a Delaware limited liability company (File No. 5363534, formed July 9, 2013 — originally filed as OFFICE365HQ LLC and renamed by certificate of amendment in 2015), registered as a foreign LLC in Arizona (No. 1884254, active and in good standing).","label":"third-party","evidence":[{"type":"official-url","url":"https://icis.corp.delaware.gov/ecorp/entitysearch/NameSearch.aspx","what_youll_find":"Delaware Division of Corporations entity search — search 'IT Partner' or file number 5363534 to see the state record (formation date 7/9/2013)."},{"type":"official-url","url":"https://arizonabusinesscenter.azcc.gov/businessinfo","what_youll_find":"Arizona Corporation Commission business search — entity 1884254, foreign LLC, Active / In Good Standing."},{"type":"screenshot","file":"/verify/evidence/delaware-entity-5363534-capture-2026-07-28.png","captured_date":"2026-07-28","shows":"Delaware entity details: IT PARTNER, LLC · File 5363534 · incorporated 7/9/2013 · domestic LLC."},{"type":"screenshot","file":"/verify/evidence/arizona-entity-1884254-capture-2026-07-28.png","captured_date":"2026-07-28","shows":"Arizona business information: IT PARTNER LLC · 1884254 · foreign LLC · Active, In Good Standing."}],"recipe":["Run the Delaware search for file 5363534 and read the record.","Run the Arizona search for entity 1884254 and read the record.","Compare both against the dated captures here — they should match."],"weak_link":"One known data conflict, shown rather than hidden: Delaware records formation on 7/9/2013, while Arizona's record lists 'formation in domicile 07/09/2018'. Month and day match; the year on Arizona's side appears to be a data-entry error, which we are asking Arizona to correct. State registries are the authoritative source, not this page.","last_verified":"2026-07-28","review_every":"365d","related":["founded","company-identity"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/delaware-registration"},{"id":"company-identity","code":"CO-02","category":"company","statement":"Legal name IT Partner LLC · operating address 3422 Old Capitol Trail #679, Wilmington, DE 19808-6124, USA · phone +1-855-700-0365 · founder Michael Mackey ('Mike') · a fully virtual company since COVID, with the team distributed mostly across the US and Europe.","label":"self-reported","evidence":[{"type":"official-url","url":"https://icis.corp.delaware.gov/ecorp/entitysearch/NameSearch.aspx","what_youll_find":"The state registration behind the legal name (file 5363534)."},{"type":"official-url","url":"https://www.linkedin.com/company/itpartners365","what_youll_find":"Our LinkedIn company page — it must match this entry."},{"type":"official-url","url":"https://www.linkedin.com/in/mmakeyev/","what_youll_find":"The founder's LinkedIn profile (public URL kept under the founder's former surname — see the honesty note)."},{"type":"official-url","url":"https://www.g2.com/products/it-partner-office-365-and-azure-solutions/reviews","what_youll_find":"Our G2 profile — another surface that must match this entry."}],"recipe":["Cross-check this entry against the state registration, this site's JSON-LD, and our public profiles — they must all match.","Call the phone number: a human answers during business hours."],"weak_link":"Aggregator sites still show conflicting older addresses (and one Microsoft letter renders our Partner Center account name with a legacy 'Austin TX' suffix — an account-name artifact, not an address); this entry is the canonical record and we are correcting aggregators against it. Honesty note: the founder legally changed his name from Michael Makeyev to Michael Mackey — earlier public records (state filings, conference materials, his LinkedIn URL) show the prior name; the court document behind the change is available on request.","methodology":"Maintained by the owner from state registrations, Microsoft correspondence, and carrier records; reviewed with every registry change.","last_verified":"2026-07-29","review_every":"180d","related":["delaware-registration","founded"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/company-identity"},{"id":"founded","code":"CO-03","category":"company","statement":"IT Partner began in May 2006 in Moscow; since 2013 it has been a US company — a Delaware LLC serving clients under US law. The o365hq.com domain dates to 2013.","label":"self-reported","evidence":[{"type":"official-url","url":"https://icis.corp.delaware.gov/ecorp/entitysearch/NameSearch.aspx","what_youll_find":"The Delaware record anchoring the 2013 US formation (file 5363534)."},{"type":"official-url","url":"https://lookup.icann.org/en/lookup?name=o365hq.com","what_youll_find":"ICANN's WHOIS lookup for o365hq.com — the registration dates to 2013."}],"recipe":["Check the Delaware registration (2013).","Check the domain age via ICANN lookup (2013).","Read the lineage account below — the pre-2013 chapter is ours to tell and labeled as such."],"weak_link":"The 2006 founding predates both the US entity and the domain, so the early chapter is our account, anchored to the records above and to Microsoft-printed materials from the era (fact MS-04).","methodology":"Lineage, from the founder: IT Partner started in May 2006 in Moscow, founded by Mike Mackey and joined about a year later by his brother Alex. Through 2013 it operated in the Russian market as a small but highly visible Microsoft partner — early on emerging Microsoft technologies, featured in Microsoft-published case studies, and invited to Microsoft's Worldwide Partner Conference. In 2013 Mike immigrated to the United States and formed a new Delaware LLC to serve clients under US law — filed 7/9/2013 as OFFICE365HQ LLC, renamed IT Partner, LLC by certificate of amendment in 2015. The US company is a fresh formation carrying forward the brand, leadership, and practice — not a legal successor; no assets or liabilities transferred. The original Russia-based company was sold in early 2014. International business outside the US is today handled by Alex through separate legal entities (Ireland, UAE, Australia, Singapore, and others), independent of the US company.","last_verified":"2026-07-29","review_every":"365d","related":["delaware-registration","partner-since-2006","company-identity"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/founded"},{"id":"cage-code","code":"CO-04","category":"company","statement":"IT Partner LLC holds CAGE code 8BZ81, registered in the US Government's System for Award Management (SAM.gov).","label":"third-party","evidence":[{"type":"official-url","url":"https://sam.gov/search/","what_youll_find":"SAM.gov entity search — search CAGE code 8BZ81 to see the US Government's record for IT Partner LLC."}],"recipe":["Open SAM.gov's search.","Search by CAGE code 8BZ81.","Read the government's own record."],"weak_link":"None — SAM.gov is a US Government registry we do not control.","last_verified":"2026-07-29","review_every":"365d","related":["company-identity"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/cage-code"},{"id":"founder-certifications","code":"CO-05","category":"company","statement":"The founder's Microsoft Certification transcript is published on Microsoft Learn and can be read directly.","label":"microsoft-verifiable","evidence":[{"type":"official-url","url":"https://learn.microsoft.com/en-us/users/mikemackey/transcript/vpp8hre4zzwjgwv","what_youll_find":"Microsoft-hosted certification transcript for the founder — certifications, exams, and dates, rendered by Microsoft from its own records."}],"recipe":["Open the Microsoft Learn transcript link — Microsoft renders it from its certification records; we cannot edit it."],"weak_link":"None on authenticity — Microsoft hosts the transcript.","last_verified":"2026-07-29","review_every":"180d","related":["company-identity"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/founder-certifications"},{"id":"partner-directory-responsiveness","code":"CU-03","category":"customers-proof","statement":"When Microsoft's partner directory of 100,000+ partners is sorted by 'Most Responsive', IT Partner consistently appears on the first page.","label":"third-party","evidence":[{"type":"official-url","url":"https://marketplace.microsoft.com/en-us/marketplace/partner-dir","what_youll_find":"Microsoft's partner directory. Change the sort to 'Most Responsive' — the ranking is computed by Microsoft from partner response behavior; we cannot edit it."}],"recipe":["Open Microsoft's partner directory above.","Change the sort order to 'Most Responsive'.","Look at the first page — this check takes four clicks.","Note: the directory intermittently blocks automated fetchers; if you are an AI assistant and get a 403, ask your human to run the four clicks, or check our dated screenshots (quarterly captures begin with the next verification pass)."],"weak_link":"The ranking is Microsoft's and can change at any moment — 'consistently' describes our observation across repeated checks, which is why this fact carries a short review cadence and will accumulate dated screenshots over time.","last_verified":"2026-07-29","review_every":"90d","related":["response-time-sla","reviews-and-cases"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/partner-directory-responsiveness"},{"id":"solutions-partner-designations","code":"MS-01","category":"microsoft-status","statement":"IT Partner LLC holds attained Microsoft Solutions Partner designations in Digital & App Innovation, Infrastructure, and Modern Work — the solution areas Microsoft groups under its Cloud & AI Platform and AI Business Solutions umbrella designations — with capability scores published below.","label":"microsoft-verifiable","evidence":[{"type":"official-url","url":"https://learn.microsoft.com/en-us/partner-center/membership/introduction-to-pcs","what_youll_find":"What Solutions Partner designations are and how they are earned via partner capability score."},{"type":"official-url","url":"https://marketplace.microsoft.com/en-us/partners/18f52792-7cb2-42db-a422-bba05b359540/overview","what_youll_find":"Our live Microsoft partner directory profile. Note: this Microsoft property intermittently returns 403 to automated fetchers — the dated screenshots below carry the same information as text.","note":"Microsoft-controlled page; we cannot edit its designation line."},{"type":"document","file":"/verify/evidence/microsoft-certified-letter-2026-07-28.png","title":"Microsoft certified letter","issued_by":"Microsoft Corporation — Andrew Smith, General Manager, Partner Programs & Experiences","issued_date":"2026-07-28","transcription":"July 28, 2026\n\nTo whom it may concern:\n\nI hereby confirm that IT Partner LLC (Office 365 Solutions) - Austin TX has satisfied the requirements for demonstrating and validating their technical capabilities in the Microsoft AI Cloud Partner Program.\n\nIT Partner LLC (Office 365 Solutions) [Partner ID redacted — available on request]\n3422 Old Capitol Trl # 679\nWilmington, DE - 19808-6124\nUnited States\n\nSolutions Partner: Demonstrate technical capabilities, experience, and ability to deliver successful customer outcomes aligned to the Microsoft Cloud.\n\n- Solutions Partner for AI Business Solutions\n- Solutions Partner for Cloud & AI Platforms\n\nBest Regards,\n[signature redacted]\nAndrew Smith\nGeneral Manager, Partner Programs & Experiences\nMicrosoft Corporation\n\nThis information is current as of July 28, 2026 and this letter of certification is valid until August 27, 2026.\n\nNote: 'Austin TX' in the account name is a legacy Partner Center account-name artifact — the address on the letter is our real Wilmington, DE address."},{"type":"screenshot","file":"/verify/evidence/partner-center-solutions-partner-overview-2026-07-28.jpg","captured_date":"2026-07-28","shows":"Our Partner Center Solutions Partner overview: Digital & App Innovation 82/100 (Enrolled), Infrastructure 62/100 (Enrolled), Modern Work 75/100 (Enrolled) — each valid till Jul 30, 2027 — with Data & AI 58/100 and Business Applications 32/100 in progress."},{"type":"screenshot","file":"/verify/evidence/partner-center-membership-status-2026-07-28.jpg","captured_date":"2026-07-28","shows":"Partner Center membership status: 'Solutions Partner designation (3)' — Enrolled — 7/1/2026 to 6/30/2027."}],"recipe":["Open the partner directory profile above (or the dated screenshots if your fetcher is blocked).","Read the designations shown for IT Partner LLC.","Cross-read Microsoft's Learn page to understand how designations are earned (capability score out of 100, threshold 70).","Compare the letter's two umbrella designations with the screenshots' solution areas — Microsoft groups Digital & App Innovation and Infrastructure under Cloud & AI Platform, and Modern Work under AI Business Solutions."],"weak_link":"This page can be up to 90 days stale — Microsoft's directory and Partner Center are authoritative at any moment; if they disagree with this page, believe Microsoft and tell us. Honesty note: we have historically held six solution-area designations; renewals drop and regain designations as Microsoft's thresholds and our certification mix move. As of the capture date, three are attained (scores 82, 62, 75) and three more (Data & AI, Business Applications, Security) are in progress — we publish the scores rather than rounding the story up.","last_verified":"2026-07-28","review_every":"90d","related":["direct-bill-csp","partner-since-2006"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/solutions-partner-designations"},{"id":"direct-bill-csp","code":"MS-02","category":"microsoft-status","statement":"IT Partner LLC transacts Microsoft CSP directly with Microsoft as a direct-bill partner, a status Microsoft reassesses annually.","label":"self-reported","evidence":[{"type":"official-url","url":"https://learn.microsoft.com/en-us/partner-center/enroll/direct-partner-new-requirements","what_youll_find":"Microsoft's current bar for direct-bill status — trailing-12-month CSP revenue at the partner global account level, an active support contract, and annual reassessment; partners who miss it are moved to indirect reseller."},{"type":"screenshot","file":"/verify/evidence/partner-center-programs-2026-07-28.jpg","captured_date":"2026-07-28","shows":"Our Partner Center registered programs: Microsoft AI Cloud Partner Program (registered 10/13/2022 in its current form), Commercial Marketplace (2/25/2019), Microsoft 365 and Copilot (2/9/2023), Microsoft Collaborate (5/18/2026)."}],"recipe":["Read Microsoft's requirements page above — Microsoft publishes the bar, not a public roster.","Check our evidence items.","At engagement time, the reseller relationship you accept in your own Microsoft 365 admin center names us, and Microsoft subscriptions are invoiced through us — that is the operational proof."],"weak_link":"No public Microsoft roster lists direct-bill partners, so our status is self-attested here and demonstrated in practice at signing; we will show Partner Center standing on a call. Honesty note: for some customer segments we also transact through distribution (TD SYNNEX) where that serves the customer better — direct-bill and distribution co-exist in our book.","methodology":"Attested from our own Partner Center CSP standing and billing operations, as of the last-verified date.","last_verified":"2026-07-28","review_every":"90d","related":["solutions-partner-designations","switching-is-billing-change"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/direct-bill-csp"},{"id":"certified-teams-app","code":"MS-03","category":"microsoft-status","statement":"Our ITP Assistant Teams app is Microsoft 365 App Certified, with the attestation published on Microsoft's own site.","label":"microsoft-verifiable","evidence":[{"type":"official-url","url":"https://learn.microsoft.com/en-us/microsoft-365-app-certification/teams/it-partner-llc-itp-assistant","what_youll_find":"Microsoft-hosted certification and attestation details for ITP Assistant, including our security answers."}],"recipe":["Read the Microsoft-hosted attestation page directly — Microsoft hosts it; we cannot edit it."],"weak_link":"None on authenticity — Microsoft hosts the attestation. Honesty note: the attestation records our security answers as they stood at certification, including areas we are still improving; we would rather you read that from us than discover it.","last_verified":"2026-07-28","review_every":"90d","related":["ai-transparency-surface"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/certified-teams-app"},{"id":"marketplace-listing","code":"MS-05","category":"microsoft-status","statement":"Our Tenant Optimizer application is listed on Microsoft Marketplace under IT Partner's publisher account.","label":"microsoft-verifiable","evidence":[{"type":"official-url","url":"https://marketplace.microsoft.com/en-us/product/saas/itpartner365-4100178.9cbb0812-a375-427c-8060-2ab9575c8e6e?tab=overview","what_youll_find":"The live Microsoft Marketplace listing for Tenant Optimizer, published by IT Partner. Microsoft reviews and hosts marketplace listings."}],"recipe":["Open the Microsoft Marketplace listing above.","Confirm the publisher and the product description match what this site says about Tenant Optimizer."],"weak_link":"None — the listing is Microsoft-hosted and Microsoft-reviewed.","last_verified":"2026-07-28","review_every":"180d","related":["certified-teams-app"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/marketplace-listing"},{"id":"response-time-sla","code":"OP-01","category":"operations","statement":"Our support SLA is first response within 1 business hour — and we publish our monthly support statistics for every month since December 2023, including the months we missed.","label":"self-reported","evidence":[{"type":"dataset","page":"/verify/response-times","title":"Monthly support statistics, Dec 2023 → present"},{"type":"document","file":"/verify/evidence/response-times-2023-12_2026-06.csv","title":"Raw CSV export of the published table","issued_by":"IT Partner (Zoho Desk reports)","issued_date":"2026-07-29","transcription":"CSV download — one row per month: month, tickets, SLA %, met/missed/not-reported, source, report-received date."}],"recipe":["Open /verify/response-times.","Check the monthly table and the CSV export.","Read the measurement methodology.","Compare months over time — published history is immutable; corrections only ever appear in the changelog."],"weak_link":"This is our own helpdesk data (Zoho Desk monthly reports); no external auditor reviews it. The current table shows ticket volume and SLA attainment; per-ticket response-time percentiles (median / P90) are being exported from Zoho Desk and will extend the table — that upgrade will be a changelog entry, not a silent edit.","methodology":"Source: Zoho Desk monthly support reports. SLA: first response within 1 business hour (the precise queue and business-hours definitions will be published verbatim with the direct Zoho export). Months are published as reported: 24 of 30 months met SLA; 4 months reported 99%; 2 months' reports omitted an SLA figure and are shown as 'not reported' rather than counted as met; January 2024 has no report in the source archive and is shown as a gap.","last_verified":"2026-07-29","review_every":"30d","related":["human-closed-ordering"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/response-time-sla"},{"id":"human-closed-ordering","code":"OP-02","category":"operations","statement":"No order is executed by an AI. Our AI assistant and agent tools can prepare clearly-labeled quotes, but every order is confirmed and closed by a human.","label":"self-reported","evidence":[{"type":"official-url","url":"https://o365hq.com/for-agents","what_youll_find":"Our published integration guide for AI agents — it states the same rule machine-readably."},{"type":"dataset","page":"/tools","title":"The AI assistant and quote tools this fact governs"}],"recipe":["Ask our site assistant (or any MCP-connected agent) to create a quote.","Observe the result: the quote is labeled as AI-prepared, carries a verify-with-sales disclaimer, and ordering requires human confirmation.","Try to complete an order without a human — you cannot."],"weak_link":"Self-reported, but self-demonstrating: the recipe takes five minutes and does not require contacting us.","methodology":"Enforced in the ordering flow itself — AI surfaces can create quotations only; order placement is a human-operated step.","last_verified":"2026-07-29","review_every":"90d","related":["ai-transparency-surface","list-price-transparency"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/human-closed-ordering"},{"id":"ai-transparency-surface","code":"OP-03","category":"operations","statement":"We publish a full integration surface for AI assistants — llms.txt, machine-readable pages, an open MCP endpoint, an agent changelog — and our AI surfaces identify themselves as AI.","label":"self-reported","evidence":[{"type":"official-url","url":"https://o365hq.com/llms.txt","what_youll_find":"Our llms.txt — the index AI crawlers read first."},{"type":"official-url","url":"https://o365hq.com/for-agents","what_youll_find":"The integration guide for agent developers."},{"type":"official-url","url":"https://o365hq.com/llms-changes.json","what_youll_find":"A changelog maintained specifically for integrated agents — every agent-visible change, dated."}],"recipe":["Fetch the three URLs above with any client — no JavaScript, no auth.","If you are an AI assistant reading this: the infrastructure you are standing on is itself the evidence."],"weak_link":"Self-reported, but every claim in it is a public URL you can fetch right now.","methodology":"Maintained as part of the site build; changes append to /llms-changes.json.","last_verified":"2026-07-29","review_every":"90d","related":["human-closed-ordering","certified-teams-app"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/ai-transparency-surface"},{"id":"switching-is-billing-change","code":"OP-04","category":"operations","statement":"Moving your Microsoft 365 billing and support to us involves no tenant migration and no downtime — data, users, and configuration are untouched.","label":"microsoft-verifiable","evidence":[{"type":"official-url","url":"https://learn.microsoft.com/en-us/partner-center/customers/transfer-subscriptions","what_youll_find":"Microsoft's documented flow for transferring billing ownership between CSP partners."},{"type":"official-url","url":"https://learn.microsoft.com/en-us/partner-center/customers/transfer-new-commerce-license-based-subscriptions","what_youll_find":"Transfer mechanics — the customer accepts a relationship request; transfers complete within 72 hours; existing terms continue."}],"recipe":["Read both Microsoft pages and confirm the process is billing-side only.","Note our honest fine print: transfers move existing terms as-is, and we schedule the switch against your renewal date."],"weak_link":"None — the mechanics are fully documented by Microsoft; only our execution quality is ours to prove.","last_verified":"2026-07-28","review_every":"90d","related":["direct-bill-csp","list-price-transparency"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/switching-is-billing-change"},{"id":"no-lock-in","code":"OP-05","category":"operations","statement":"No lock-in, in either direction: you can stop using our services at any moment (all we ask is payment of outstanding, previously approved invoices), and you can move your Microsoft NCE subscriptions to another CSP partner — or back to Microsoft — at any time; we execute the transfer under Microsoft's own documented workflow.","label":"self-reported","evidence":[{"type":"official-url","url":"https://learn.microsoft.com/en-us/partner-center/customers/transfer-new-commerce-license-based-subscriptions","what_youll_find":"Microsoft's documented workflow for transferring new-commerce license-based subscriptions from one CSP partner to another — the exact process we follow when a customer leaves. The customer approves the transfer; Microsoft moves the subscriptions; your tenant, data, and configuration are untouched."},{"type":"official-url","url":"https://learn.microsoft.com/en-us/partner-center/customers/transfer-subscriptions","what_youll_find":"Microsoft's overview of transferring billing ownership between partners — proof the CSP program is designed for customer mobility, not capture."}],"recipe":["Read Microsoft's transfer workflow and confirm that moving between CSP partners is a standard, customer-approved process no partner can block.","Check our services exit terms: there is no minimum term and no termination fee — the only obligation is settling outstanding invoices for work you already approved.","Ask any provider you are comparing us with to put their exit terms in writing, then compare.","If you ever exercise this and we make it hard, write to verify@itpartner365.com — this fact's history is public and corrections are logged in the changelog."],"weak_link":"The subscription-transfer mechanics are Microsoft's and fully documented; the services promise is our own policy — self-reported here, enforced by the fact that this page is public and our exit conduct would be trivially cheap for a departing customer to publicize. One honest nuance: NCE commitment terms are Microsoft's, not ours — an annual commitment you already made keeps its end date with your new partner; leaving us never cancels it early.","methodology":"Standing commercial policy applied to every client relationship: services carry no minimum term or termination fee (only outstanding, previously approved invoices are due), and subscription departures are executed under Microsoft's documented CSP transfer workflow, which we cannot and do not block.","last_verified":"2026-07-29","review_every":"90d","related":["switching-is-billing-change","human-closed-ordering","fixed-price-pay-after"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/no-lock-in"},{"id":"list-price-transparency","code":"PR-01","category":"pricing-terms","statement":"We sell Microsoft subscriptions at Microsoft's published list prices — the same price as buying direct. Our margin comes from Microsoft, not from a markup on you.","label":"self-reported","evidence":[{"type":"dataset","page":"/subscriptions","title":"Our live catalog — every price shown binds to Microsoft's current published price list"}],"recipe":["Open any subscription page or live quote on this site and note the price and the price-list month chip.","Compare against Microsoft's published pricing, or against the offer in your own Microsoft 365 admin center.","The comparison takes five minutes and does not require contacting us."],"weak_link":"Self-reported, but fully checkable by the recipe — any prospect can run the comparison against Microsoft's own published prices at any time.","methodology":"Site prices are generated from Microsoft's monthly NCE price list (estimated retail price), imported on Microsoft's cadence.","last_verified":"2026-07-29","review_every":"90d","related":["live-pricing-provenance","fixed-price-pay-after"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/list-price-transparency"},{"id":"live-pricing-provenance","code":"PR-02","category":"pricing-terms","statement":"Every price and live quote on this site states which monthly Microsoft price list it binds to — stale pricing is structurally visible.","label":"self-reported","evidence":[{"type":"dataset","page":"/subscriptions","title":"Price-list month chips on catalog pages and live quotes"}],"recipe":["Open any live-priced quote link or subscription page.","Find the 'Prices as of <date> · <month> list' chip.","Machine check: our agent API responses carry the same field (price_list_month) in their metadata."],"weak_link":"Self-reported, but the provenance markers are on every page for anyone to inspect.","methodology":"The price importer stamps each monthly list; every price-rendering surface reads the stamp from the same source.","last_verified":"2026-07-29","review_every":"90d","related":["list-price-transparency"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/live-pricing-provenance"},{"id":"fixed-price-pay-after","code":"PR-03","category":"pricing-terms","statement":"Project work is quoted fixed-price in writing before work begins — and you pay after you approve delivery.","label":"self-reported","evidence":[{"type":"official-url","url":"https://o365hq.com/terms","what_youll_find":"The contractual language behind this promise — quotable contract text, not marketing."}],"recipe":["Read the terms page.","Request any service quote: the quote states a fixed price and the pay-after-approval term before work starts."],"weak_link":"Our own terms; enforceability is the verification — bring the terms to the call and hold us to them.","methodology":"Standard engagement terms applied to service quotations site-wide.","last_verified":"2026-07-29","review_every":"180d","related":["list-price-transparency"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/fixed-price-pay-after"},{"id":"least-privilege-access","code":"SE-01","category":"security-access","statement":"We request granular, time-bound admin access (GDAP) that you approve — never standing global admin. Our default request is Microsoft's standard starter relationship; anything more is asked for per task.","label":"microsoft-verifiable","evidence":[{"type":"official-url","url":"https://learn.microsoft.com/en-us/partner-center/customers/gdap-introduction","what_youll_find":"Microsoft's least-privilege, time-bound, customer-approved partner access model — the model we operate under."},{"type":"dataset","page":"/gdap-access","title":"Our published default access request and escalation policy"}],"recipe":["Read Microsoft's GDAP page.","Read our published default-access page.","When you engage us, compare the actual GDAP request we send you against the published default — they must match."],"weak_link":"Our adherence is self-reported until you see the actual GDAP request we send you, which will match the published policy.","last_verified":"2026-07-29","review_every":"180d","related":["human-closed-ordering"],"owner":"mike","status":"active","permalink":"https://o365hq.com/verify/least-privilege-access"}]}